Customer Support Manager (m/w/d)
Core
Manage B2B customer support operations, ensuring hotline availability and handling inquiries for existing customers using self-service systems.
Role type
Customer Support Manager
Builds
Support processes and customer experience for B2B clients
Domain
B2B SaaS / Customer Support
Deliverable
client delivery
Required skills
Product knowledge, technical understanding, documentation, feedback collection, process improvement
Preferred skills
Self-service system expertise, cross-functional collaboration
Responsibilities
Ensure hotline availability from 9:00 to 16:00, handle internal and external inquiries, document ticket results in Zendesk, collect and relay feedback to development teams, continuously improve support processes