Mitarbeiter*in IT Helpdesk (m/w/d)
Core
First point of contact for IT issues, supporting employees with questions, disruptions, and service requests while ensuring high service quality.
Role type
IT Helpdesk Specialist
Builds
IT support services and knowledge base for internal employees
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
IT training or equivalent qualification, customer and service orientation, structured analysis and solution-oriented thinking, practical experience with Windows-based server systems, Microsoft Office applications, reliability, teamwork
Preferred skills
automation and standardization of support processes, cross-team collaboration, knowledge management
Technologies
Windows-based server systems, Microsoft Office
Responsibilities
Analyze incoming requests and find quick, sustainable solutions; identify optimization potentials and develop standards; drive automation and standardization of support processes; document solutions and maintain the knowledge base; collaborate cross-functionally with other IT teams; take responsibility for the entire solution process from start to finish.