Technical Support Engineer (m/w/d) Motorentechnik / After Sales
Core
Provide technical support and analysis for engine technology and after-sales issues for service partners and OEM customers, focusing on electronics, exhaust after-treatment, and mechanics.
Role type
Technical Support Engineer (Engine Technology / After Sales)
Builds
Hardware and software modifications for engines, global retrofit actions
Domain
Automotive / Engine Technology
Deliverable
client delivery
Required skills
Diesel engine technology, mechanics, electronics, exhaust after-treatment, warranty claim processing, ticket system management, hardware/software modification coordination, quality impact analysis
Preferred skills
High-voltage systems, SAP R3, technical support/service/after-sales experience
Technologies
SAP R3
Responsibilities
Analyze technical problems and develop sustainable solutions with documentation, process and track technical inquiries in the ticket system, coordinate technical changes to engines in hardware and software, plan and manage global retrofit actions, evaluate technical failure modes and analyze potential quality impacts, collaborate with internal departments and international contacts
Seniority
Mid-level, hands-on IC