Customer Success Manager - Airline Operations
Core
Lead and develop a high-performing customer success team while building strategic partnerships with key airline customers to drive adoption, retention, and growth.
Role type
Senior Customer Success Manager (Team Lead)
Builds
Customer success strategies, team performance, and strategic client partnerships
Domain
Aviation software / Flight operations
Deliverable
client delivery
Required skills
Team leadership and mentorship, strategic account management, data analysis, product adoption strategy, churn mitigation, sales collaboration, stakeholder management, problem-solving
Preferred skills
Aviation software industry experience, airline operations knowledge, customer success analytics expertise
Technologies
Customer support systems, data analysis tools
Responsibilities
Lead and mentor a team of customer success professionals, serve as primary point of contact for key clients, drive product adoption and retention strategies, analyze customer success data to generate insights, collaborate with product and sales teams, identify and mitigate at-risk accounts
Seniority
Senior, hands-on IC with people management