IT Support Specialist Inhouse (gn)
Hybrid
Core
Provide in-house IT support for colleagues, resolve software and system issues, and contribute to IT landscape development.
Role type
IT Support Specialist (1st-Level)
Builds
IT support services for internal users
Domain
IT Services / Business Support
Required skills
Ticketing systems, Microsoft Office, CRM system support, troubleshooting, documentation
Preferred skills
Commercial or technical training, prior IT product support experience, process optimization ideas
Responsibilities
Answer IT product and software questions, handle phone and written support requests, manage 1st-Level CRM support, analyze and resolve incidents, document support tickets, organize meetings and assist with administrative IT tasks, participate in IT projects
Seniority
Individual Contributor