Sachbearbeiter Kundenservice & Auftragsmanagement (gn)
Core
Managing after-sales service, order processing, and spare parts procurement for existing and new customers in an international context.
Role type
Customer Service & Order Management Specialist
Builds
After-sales support, spare parts supply, and service order fulfillment
Domain
Industrial manufacturing / After-sales service
Deliverable
client delivery
Required skills
Order management, spare parts identification, technical documentation interpretation, after-sales support, process coordination, invoicing, customer communication
Preferred skills
Experience in production or service environments, technical background, English proficiency, IT system usage
Responsibilities
Support existing and new customers in the after-sales area, process offers and orders in the international spare parts business, coordinate internal and external appointments, assist customers in identifying and procuring spare parts using bill of materials and technical drawings, ensure transparent information flow between customers and internal departments, perform post-calculation of service interventions and support billing, handle customer inquiries professionally, support repair and complaint processing, take over administrative tasks in customer service independently
Seniority
Mid-level, operational IC