Service Disponent (gn)
Core
Coordinate technical service operations, dispatch technicians, and manage resources to ensure efficient and timely customer support for HVAC/cooling systems.
Role type
Service Disposition Coordinator
Builds
Efficient service operations and customer support workflows
Domain
HVAC / Cooling Technology / Technical Services
Required skills
Resource planning, incident coordination, technician dispatch, spare parts procurement, customer communication, process optimization, project participation, training coordination, organizational management, priority setting
Preferred skills
HVAC or refrigeration technology background, prior experience in dispatch or service coordination
Technologies
None stated
Responsibilities
Coordinate incoming service requests and fault reports, plan and monitor service interventions from order capture to completion, dispatch internal technicians and coordinate with external service providers, prepare repair offers and clarify technical/commercial questions, identify and coordinate procurement of spare parts, review service reports and billing documents, support customers with technical inquiries, select appropriate technicians based on qualifications, assist in team vacation and absence planning, organize vehicles, tools, and safety equipment, coordinate training and development for technicians, participate in internal projects and process improvement initiatives
Seniority
Entry to Mid-level, hands-on coordinator