IT- Technical Support Engineer (all genders)
Core
Ensure customer IT systems (servers, networks, firewalls, backups) run stably, securely, and reliably through 2nd-level support and infrastructure administration.
Role type
2nd-level IT Technical Support Engineer
Builds
Stable and secure IT infrastructure and cloud environments for B2B customers
Domain
IT Infrastructure / B2B Services
Required skills
Windows Server administration, Network management, Firewall configuration, Backup solutions, Microsoft 365, Change request management, Technical documentation, Customer feedback integration
Preferred skills
Creative problem solving, Future-oriented digital solution proposals
Technologies
Windows Server, Network, Firewall, Backup solutions, Microsoft 365
Responsibilities
Administer customer IT infrastructures and cloud environments, Analyze and resolve 2nd-level technical issues, Support infrastructure project planning and implementation, Develop and maintain technical documentation, Gather and act on customer feedback, Collaborate with sales and project teams (via careerplan.io/jobs/2553037-it-technical-support-engineer-all-genders-at-unilab-systemhaus-gmbh)
Seniority
Mid-level, hands-on IC