Serviceberater (m/w/d)
Core
Managing the entire service process from customer intake to vehicle return, ensuring customer satisfaction and mobility while overseeing workshop team operations.
Role type
Service Advisor (Automotive)
Builds
Customer service experience and repair workflow organization for automotive clients
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
Customer relationship management, repair process organization, order and appointment tracking, quality control, complaint management, team leadership
Preferred skills
Automotive industry experience, market knowledge, technical or commercial training background
Responsibilities
Customer consultation and needs assessment, coordinating repair schedules, tracking orders and appointments, managing quality control and complaints, supervising workshop staff
Seniority
Mid-level, hands-on IC