Planning Support & Customer Services
Core
Deliver exceptional customer service and administrative support to ensure the efficient operation of a training center, serving as the primary point of contact for clients, instructors, and visitors.
Role type
Customer Service & Support Specialist
Builds
Operational efficiency and customer experience for aviation simulation and training centers
Domain
Aviation training and simulation
Deliverable
product features
Required skills
Customer service, logistics coordination, travel arrangements, inventory management, data entry, survey analysis, meeting coordination
Preferred skills
Technical degree in Business Administration or Hospitality, experience in fast-paced environments, Qualtrics proficiency
Technologies
Qualtrics, Microsoft Office, Gemini system
Responsibilities
Welcome clients and coordinate access/classroom reservations; handle incoming inquiries and escalate issues; support simulator operational contingencies; manage customer satisfaction surveys and report trends; coordinate travel and manage supply inventory; assist with administrative tasks and document preparation.
Seniority
Individual Contributor, Entry Level
