Service Segment Mgr Level 1
Core
Develop support plans for simple product families and monitor product support business performance.
Role type
Entry-level service segment manager
Builds
Service support plans and performance metrics for product families
Domain
IT services and product support
Deliverable
dashboards & analysis
Required skills
Organizational skills, analytical skills, communication skills
Responsibilities
Develop support plans, represent services on product core teams, set product service metric goals, collaborate on service planning, report on business performance