HPC US Defense District Service Manager, (Clearance TS/SCI with Poly) Maryland
Core
Provide direct and remote team leadership to deliver technical services for HPC solutions, ensuring 24x7 end-to-end support and outstanding customer experience.
Role type
Senior Service Manager (HPC)
Builds
High-performance computing (HPC) technical services and customer support workflows
Domain
High-Performance Computing / Defense
Required skills
Team leadership, system administration, SLA management, customer relationship management, process improvement, risk management, staffing management, technical troubleshooting, data analysis
Preferred skills
HPC field team lead experience, multi-vendor environment experience, project management, business acumen
Technologies
HPC systems, monitoring tools, case management systems
Responsibilities
Coach and mentor team members for professional growth; manage system administration and technical service case workflow; maintain full system availability to meet contracted SLAs; manage customer escalations; develop standard processes and reusable solutions; monitor core site and business metrics; recruit and onboard staff; build relationships with sales account teams and stakeholders; travel to client sites 2-3 days per week.
Seniority
Senior, hands-on IC with people management
