Senior Technology Consultant, On-site, Los Angeles, CA
Core
Lead an onsite team for a high-profile federal customer, ensuring operational excellence in hardware repair and case management.
Role type
Senior Technology Consultant (Hardware Operations & Site Lead)
Builds
Hardware repair services and case management solutions for federal clients
Domain
IT Hardware Operations / Federal Services
Deliverable
client delivery
Required skills
Linux administration, hardware troubleshooting, case management, inventory tracking, site leadership, SLA management
Preferred skills
Mentoring ability, cross-functional collaboration, on-call rotation readiness
Technologies
HPE Proliant Servers, High-Performance Storage, Salesforce, Outlook, Excel, SharePoint
Responsibilities
Act as the management site lead for operational and customer matters; perform hands-on hardware troubleshooting and replacement on Proliant Servers and storage systems; support site-lead in customer meetings and SLA reviews; own the case management lifecycle; track parts and inventory; support the site when the lead is out.
Seniority
Senior, hands-on IC with leadership responsibilities
