Service Delivery Contract Manager
Core
Manage operational and commercial aspects of customer service contracts to ensure contractual obligations, service levels, and customer commitments are achieved.
Role type
Senior Service Delivery Contract Manager
Builds
Customer service contracts, service performance reports, and governance documentation
Domain
IT Services / Managed Services
Required skills
Contract governance, SLA management, customer success analytics, stakeholder management, data interpretation, Microsoft Excel, Power BI, ITIL Service Management, ServiceNow, Salesforce
Preferred skills
Networking, telecommunications, cloud, software, customer lifecycle management, Tableau
Technologies
Microsoft Excel, Power BI, ServiceNow, Salesforce, Tableau, CRM, ITSM
Responsibilities
Monitor contractual obligations and service levels; develop monthly/quarterly service performance reports; support Service Delivery Managers in maintaining customer relationships; drive continuous improvement in reporting and governance processes.
Seniority
Senior, hands-on IC