Quality Analyst I
Core
Entry-level technical support role delivering reactive and proactive services for customer environments, solving business systems and networking problems for standard industry servers.
Role type
Entry-level IC technical support analyst
Builds
Post-sales systems on-site technical support and service delivery
Domain
IT infrastructure and customer service
Deliverable
client delivery
Required skills
server administration, technical security management, performance management, incident resolution, customer expectation management, relationship building
Preferred skills
Bachelor's degree or Associate degree in technical field, 0-3 years experience, conceptual understanding of IT environments
Technologies
Standard industry servers, specialized or complex clustered environments
Responsibilities
Resolve routine in-scope technical incidents independently, apply company solutions to meet moderately complex customer needs, participate in customer expectation management, build relationships with management in assigned accounts
Seniority
Entry-level, hands-on IC