Senior Product Specialist | L2 Tech support

Bangalore - Whitefield💼 Full-time🗓 2026-06-26 → 2026-09-26

Core

Provide L2 technical support, troubleshooting, and maintenance for Flight Plan Manager, a flight operations product used by airlines.

Role type

Senior Technical Application Support Specialist

Builds

Technical solutions and support for Flight Plan Manager application

Domain

Aviation / Flight Operations / Enterprise Software Support

Deliverable

client delivery

Required skills

L2 technical support, troubleshooting, log analysis, application tracing, SQL querying, data analysis, Windows/Linux administration, incident management, ITIL processes

Preferred skills

aviation industry experience, flight operations systems support, mentoring/coaching, cross-regional team collaboration

Technologies

MS SQL Server, SQL Profiler, ProcMon, Zabbix, FTP, MQ, Windows, Linux

Responsibilities

Diagnose and resolve complex customer issues via log analysis and tracing, support application configuration and deployments, maintain proactive communication during high-severity incidents, document resolutions and procedures, mentor team members

Seniority

Senior, hands-on IC with mentorship duties

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About cae

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.