Kundenberater (m/w/d) Innendienst
Core
Provide telephone and email customer support, manage EDI and online shop orders, process customer inquiries, and handle complaints for Somfy's motorization and shading systems.
Role type
Customer Service Representative (Inbound)
Builds
Order fulfillment and customer support for motorization and shading products
Domain
Home automation / Building technology
Deliverable
client delivery
Required skills
Sales and consulting experience, technical understanding, CRM system proficiency, multitasking, PC skills
Preferred skills
English language skills
Responsibilities
Handle customer orders via EDI and online channels, provide technical product advice, create quotes, manage customer complaints, maintain CRM data, coordinate with outside sales team