IT-Support (m/w/d)
Hybrid
Core
Providing IT support and troubleshooting for internal employees at a service provider connecting auto repair shops, rental car companies, and the insurance industry.
Role type
IT Support Specialist
Builds
Internal IT infrastructure and support processes
Domain
Automotive/Insurance service industry + IT support
Deliverable
dashboards & analysis
Required skills
IT troubleshooting, ticket management, SQL, software testing, documentation, process improvement
Preferred skills
SQL, software testing
Technologies
Ticketing systems, SQL
Responsibilities
Coordinate and resolve support tickets via a ticketing system, analyze and troubleshoot technical issues, document solutions in a knowledge base, support software testing and application rollouts, contribute to process improvements
Seniority
Entry to Mid-level, hands-on IC