IT-Administrator*in im First-Level-Support (m/w/d)
Core
First-level IT support and administration for a social services organization's IT landscape.
Role type
First-level IT Administrator
Builds
IT support services and maintained IT infrastructure
Domain
Social services / Client-server environments
Required skills
VMware, Veeam, Microsoft 365, Windows RDS, IGEL Thin-Clients, server administration, storage management, network infrastructure, user and permission management, communication systems administration
Preferred skills
practical experience with server, storage, and network infrastructure
Technologies
VMware, Veeam, Microsoft 365, Windows RDS, IGEL
Responsibilities
Serve as the first point of contact for IT inquiries, analyze and prioritize support tickets, independently resolve and document IT requests, administer applications and manage user permissions, coordinate maintenance and repair measures, ensure operation of communication solutions including telephony and alarm systems
Seniority
Mid-level, hands-on IC