IT-Projektleiter & Teamleiter Product Team (m/w/d)
Core
IT Application Specialist responsible for operating and developing e-commerce applications, digital services, and ITSM processes for a furniture retailer's online shop and internal tools.
Role type
mid-level IC IT application specialist (e-commerce & ITSM)
Builds
stable and efficient operation of online shop, mobile app, CMS, PIM, and related digital services
Domain
retail + e-commerce + IT service management
Required skills
incident and service request management, application operations, ITSM/ITIL processes (Incident, Problem, Change Management), ticketing systems (Xurrent, Jira), knowledge management, automation, cross-functional collaboration
Preferred skills
e-commerce domain knowledge, agile development environments, process optimization, self-service support design
Technologies
Xurrent, Jira, Confluence, Met, CMS, PIM
Responsibilities
prioritize and coordinate incident and service requests for online shop and digital services; resolve known issues or escalate to development/product owners; support operation of shop, product data, pricing, CMS, PIM, and interfaces; document known errors and technical insights; develop ITSM-based operations model with automation and process improvements; collaborate with product owners, project managers, and development teams
Seniority
mid-level, hands-on IC