Teamlead (m/w/d) Sales Support
Core
Lead and develop a Sales Support team to ensure professional and efficient customer care, acting as a coach and interface between Sales and other departments.
Role type
Team Lead, Sales Support
Builds
Efficient and high-quality processing of offers, orders, and contract/customer data for the sales organization
Domain
Optical industry (soft contact lenses)
Required skills
Team leadership, coaching, process optimization, stakeholder management, KPI analysis, cross-functional collaboration
Preferred skills
Experience in optical industry, sales support environment
Responsibilities
Lead and develop the Sales Support team, coach team members on complex customer inquiries and escalations, ensure operational excellence in order processing, develop and optimize internal processes, collaborate with Sales, Customer Service, and Marketing, monitor and analyze KPIs to drive performance, strengthen customer orientation, contribute to Sales and Support strategy, ensure transparent communication within the team
Seniority
Mid-level, hands-on IC with leadership responsibilities