IT-Helpdesk 1st Level Support Spezialist (m/w/d)
On-site
Core
First point of contact for all IT requests at the Planegg site, handling ticket classification, diagnosis, and resolution of 1st level issues.
Role type
1st Level IT Support Specialist
Builds
IT services and hardware solutions for internal users
Domain
IT Support / Healthcare
Required skills
Hardware and software knowledge, ticket classification, user training, knowledge base maintenance, hardware installation, problem escalation
Preferred skills
IT affinity, first professional experience, English language skills