Teamleitung Kundenservicecenter (m/w/d)
Core
Leading a customer service center for a pharmaceutical distribution company, ensuring high service quality and process optimization for healthcare products across Europe.
Role type
Team Lead, Customer Service Center
Builds
Operational customer service operations and process improvements for pharmaceutical distribution
Domain
Healthcare / Pharmaceutical Distribution
Deliverable
dashboards & analysis
Required skills
Customer service leadership, process optimization, stakeholder management, data analysis, complaint handling, MS Office, ERP systems
Preferred skills
English language skills
Responsibilities
Lead and manage the customer service center team, ensure high service quality, optimize processes and workflows, manage client accounts, analyze performance metrics and quality reports, handle customer complaints and damage claims
Seniority
First-line management