Technical Support Engineer Associate
Core
First-line technical support engineer for HPE Aruba enterprise switching solutions, handling initial troubleshooting, issue isolation, and case triage for customers.
Role type
L1 Technical Support Engineer (Network Switching)
Builds
Customer support and issue resolution for Aruba AOS-CX and AOS-S platforms
Domain
Networking / Enterprise Switching
Deliverable
client delivery
Required skills
TCP/IP, OSI Model, VLANs, STP fundamentals, Layer 2/3 switching basics, CLI access, Linux/Windows troubleshooting, case management tools
Preferred skills
ACSA/ACSP certification, CCNA, Network+, ITIL Foundation
Technologies
Aruba AOS-CX, Aruba AOS-S, Aruba Central, HPE ServiceNow
Responsibilities
Act as first point of technical contact via phone/web/email; Create and manage TAC cases; Determine issue severity and apply response procedures; Maintain timely customer communication; Document symptoms, topology, and troubleshooting steps; Collect logs and perform impact analysis; Escalate clean cases to L2/L3 teams with reproducible steps and topology details.
Seniority
Associate, entry-level IC
