Switching Engineer - TAC
Core
First-line technical support engineer for HPE Aruba enterprise switching solutions, handling initial troubleshooting, issue isolation, and case triage for customers.
Role type
L1 Technical Account Center (TAC) Switching Engineer
Builds
Customer support and stability for Aruba AOS-CX and AOS-S switching platforms
Domain
Enterprise Networking / Switching
Deliverable
client delivery
Required skills
Layer 2 switching (VLANs, Trunking, STP), Layer 3 basics (Static routing, OSPF awareness), PoE troubleshooting, CLI configuration (AOS-CX/AOS-S), Log collection and analysis, Case management systems
Preferred skills
ACSA/ACSP certification, CCNA, ITIL Foundation
Technologies
Aruba AOS-CX, Aruba AOS-S, Aruba Central, HPE ServiceNow, Linux, Windows
Responsibilities
Act as first point of technical contact via phone/web/email, Create and manage TAC cases, Determine issue severity and apply response procedures, Maintain timely customer communication, Document symptoms and troubleshooting steps, Escalate complex cases to L2/L3 teams with structured data
Seniority
Mid-level, hands-on IC