Business Operations for Security Incident Response (SIR) , Enterprise Support Strategy & Operations (ESSO), Enterprise Support Strategy & Operations (ESSO)
Core
Business Operations support for the AWS Security Incident Response (SIR) service team, focusing on operational planning, data-driven insights, and process optimization to ensure efficient execution and leadership decision-making.
Role type
Senior Business Operations Manager (Security Incident Response)
Builds
Scalable operational frameworks, KPI measurement systems, and reporting mechanisms for the Security Incident Response service.
Domain
Cloud Security Operations / Enterprise Support
Deliverable
Dashboards & analysis
Required skills
Business analytics, Sales operations, Project management, Process improvement, Data analysis, Requirements documentation, Stakeholder communication
Preferred skills
Experience with high-growth technology companies, Experience presenting to senior leadership, AI tool utilization
Technologies
Salesforce, AWS Support reporting platforms
Responsibilities
Partner with service leadership on operational planning and program management; Deliver data-driven insights and reporting for business rhythm cadences (MBR, QBR, WBR); Lead KPI planning and metrics transformation; Author requirements documentation for data and dashboard initiatives; Build scalable mechanisms to measure operational effectiveness.
Seniority
Senior, hands-on IC with strategic planning capabilities
