Beraterin / Callcenter (m/w/d) in Berlin
Core
Handling incoming customer problems via phone and email, taking technical inquiries, and providing expert consultation to resolve user issues.
Role type
Customer support agent (call center)
Builds
Customer support services for call center clients
Domain
Customer service / Call center operations
Deliverable
client delivery
Required skills
Customer interaction, Sales affinity, MS Office, Amadeus booking system
Responsibilities
Clarifying incoming customer problems, Accepting calls for technical inquiries, Documenting in ticket system, Explaining solution options to customers