IT - Kundenbetreuer (m/w/d) 1ST Level Support
Core
First-level IT support for a Berlin cable provider, handling technical problem reports and customer inquiries via phone.
Role type
First-level IT support specialist
Builds
Technical support services for cable TV/internet customers
Domain
Telecommunications / Cable TV
Deliverable
client delivery
Required skills
German (fluent), English (basic), technical troubleshooting, customer service
Responsibilities
Answering technical fault reports, providing phone-based technical support, conducting customer satisfaction surveys, collaborating with 2nd and 3rd-level support teams
