Teamleiter Inbound (m/w/d) Callcenter
Core
Leading inbound call center operations and establishing a new telesales area.
Role type
Team Lead, Inbound Call Center
Builds
Inbound and outbound campaigns, operational processes
Domain
Call Center / Customer Service
Required skills
Process management, Project management, Communication, Motivation, Initiative, Assertiveness
Responsibilities
Addressing operational process deviations, Monitoring compliance with regulations (GMP, Hygiene, Work Safety), Campaign control, Creating action recommendations, Liaising between service partners and internal departments, Building and establishing a new telesales area