E-Mail-Agent/in - Versicherung (m/w/d)
Core
Handling and escalating incident tickets, performing error analysis, and remote troubleshooting for IT issues.
Role type
IT support specialist (helpdesk)
Builds
IT support solutions for the corporate group
Domain
IT support / Helpdesk
Deliverable
client delivery
Required skills
IT support experience, ticket handling, error analysis, remote troubleshooting, Windows 7/8/10 administration, Linux/MacOS/mobile device experience
Preferred skills
Virtualization knowledge, customer support software experience
Responsibilities
Process and escalate incident tickets, conduct error analysis and remote fixes, accept and prioritize outage reports via phone/email/ticketing system, collaborate with internal IT support team, continuously improve existing solutions