Callcenteragent /in - 1 st Level Support (m/w/d)
Core
First-level IT support and customer service handling inquiries via phone, email, and chat, including device setup and onboarding.
Role type
Level 1 IT Help Desk Agent
Builds
Technical onboarding for new users and devices
Domain
IT Support / Customer Service
Required skills
IT support experience, ticketing systems, customer service, device setup, data entry
Preferred skills
initiative, customer orientation, communication skills, quick learning ability
Technologies
Ticketing systems, Laptops, Desktops, Printers
Responsibilities
Answering customer inquiries via phone, email, and chat; performing first-level technical assistance; setting up devices and accounts; maintaining customer data
Seniority
Entry-level