1 st Level Supporter (m/w/d) - IT-Unternehmen
Core
Providing first-level IT support to employees and partners, including device setup, account creation, and technical onboarding.
Role type
First-Level IT Support Specialist
Builds
IT infrastructure and user accounts for internal employees and partners
Domain
IT Services / Helpdesk
Required skills
Windows 7/8/10 administration and troubleshooting, Linux, macOS, mobile device management, virtualization basics
Preferred skills
Call center experience, IT vocational training or degree, relevant experience in similar roles
Responsibilities
First-level support for users, setting up laptops/desktops/printers, creating accounts, conducting technical onboarding, ongoing maintenance of existing systems, continuous improvement of solutions
