Service-Chat-Agent - Bestellannahme (m/w/d)
Core
Handling standardized customer orders, processing returns, and managing communication flow in a chat support role.
Role type
Service Chat Agent (Order Taking)
Builds
Customer order processing and return management
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
German (fluent), communication skills, customer service experience, administrative experience
Responsibilities
Process standard orders, handle returns, inform customers about products and terms, escalate to specialists when needed