Callcenteragent (m/w/d) Dialogmarketing
Core
Handling inbound and outbound calls, managing customer complaints, and negotiating payment agreements for open claims.
Role type
Customer service agent (dialog marketing)
Builds
Payment agreements and resolved customer claims
Domain
Telecommunications / Customer service
Deliverable
client delivery
Required skills
German (fluent), telephone communication, conflict resolution, payment negotiation, database management
Responsibilities
Resolving incoming and outgoing calls, handling complex complaint conversations, negotiating payment terms within a defined scope, maintaining databases