Telefonist /in - Backoffice (m/w/d)
Core
Handling customer inquiries, complaints, and order process advice via phone, email, and chat for an online shop.
Role type
Customer service representative (backoffice)
Builds
Customer support interactions and order process guidance
Domain
E-commerce / Customer Service
Deliverable
client delivery
Required skills
Written and verbal communication, complaint handling, data entry, 10-finger typing
Responsibilities
Handling customer complaints and claims, providing customer advice on the online shop order process, managing written and verbal customer support via phone, email, and chat, performing general data entry