1 st Level Support (m/w/d) - Internetanbieter
Core
First-level support for an internet provider, handling initial analysis, ticket classification, and customer inquiries via phone, email, and in-person.
Role type
First-level support specialist
Builds
Customer support services for an internet provider
Domain
Telecommunications / Internet Service Provider
Deliverable
client delivery
Required skills
Customer service, ticket management, written communication, organization, reliability
Responsibilities
Initial analysis of customer requests, classification and recording of support tickets, handling phone, email, and in-person support inquiries, ensuring adherence to response and processing timeframes