Kundendienstberater m/w/d - Kabel Berlin- Friedrichshain
Core
Customer service agent handling cable network orders, tariff inquiries, complaints, and technical troubleshooting for cable/DSL issues.
Role type
Customer service representative (call center)
Builds
Customer support interactions for a cable network operator
Domain
Telecommunications / Cable infrastructure
Deliverable
client delivery (via careerplan.io/jobs/12016-10005524231-S-kundendienstberater-mwd-kabel-berlin-friedrichshain-at-perzukunft-arbeitsvermittlung-gmbh)
Required skills
Call handling, complaint management, de-escalation, technical troubleshooting, database entry, order processing
Preferred skills
Completed vocational training, affinity for cable-related topics, affinity for technical devices, willingness to work shifts
Technologies
Call center systems, databases
Responsibilities
Process orders, log inquiries and solutions, answer incoming calls about tariffs, handle complaints and de-escalation, record complaints in the database, process and forward incoming calls, communicate with colleagues, solve and fix cable/DSL problems