E-Mail-Agent /in - für einen Versandhandel (m/w/d)
Core
Handling customer email correspondence and chat support for a mail-order retailer.
Role type
Customer support agent (email & chat)
Builds
Customer communication channels for a mail-order business
Domain
Retail / Customer Service
Deliverable
dashboards & analysis
Required skills
Written communication, grammar, comprehension, empathy, service orientation
Responsibilities
Forwarding emails to the responsible person, managing email communication with customers, providing competent support and advice to prospects and existing customers via chat