Teamleiter (m/w/d) für Energiedienstleister
Core
Leading a 6-person inbound call center team for an energy service provider, ensuring operational quality and efficiency.
Role type
Team Lead (Inbound Call Center)
Builds
Inbound telephone support services for energy customers
Domain
Energy services / Call center operations
Deliverable
client delivery
Required skills
Team leadership, report creation and presentation, scheduling, customer service, order processing
Preferred skills
Experience as a Team Lead, analytical thinking, flexibility
Responsibilities
Manage a 6-person inbound call team, create and present reports, plan team work shifts, conduct regular team meetings, ensure qualitative and economic results
Seniority
Mid-level, hands-on IC