Customer Experience Team Lead
On-site
Core
Lead a pod of phone associates to handle inbound/outbound calls, process orders, and ensure accurate order transmission to restaurant partners.
Role type
Senior Customer Experience Team Lead (Contact Center)
Builds
Order transmission and customer support operations for restaurant partners
Domain
Food delivery / Restaurant technology
Required skills
Account management, customer support, team leadership, ticketing systems, CRM, spreadsheets, high-paced contact center management, multitasking
Responsibilities
Lead a pod to handle inbound calls, process orders, drive team performance targets, ensure quality assurance and low error rates, support team during peak periods