Telefonist m/w/d - 18,31€ (Mode)
Core
Customer service representative handling phone and written inquiries for an Italian sport-street-fashion brand's online store.
Role type
Customer service agent (call center)
Builds
Customer support for an online fashion retailer
Domain
Fashion retail / E-commerce
Deliverable
client delivery
Required skills
Phone and written communication, customer consultation, social media management, payment and return policy knowledge, complaint handling
Preferred skills
Affinity for fashion
Technologies
Social media channels
Responsibilities
Answering customer inquiries via phone and email, advising on shipping, returns, payments, and complaints, managing social media channels, ensuring customer satisfaction