First-Level-Supporter m/w/d - Telekommunikationsunternehmen
Core
First-level IT support specialist handling user inquiries, troubleshooting, and ticket management for a telecommunications company.
Role type
First-Level Supporter (IT Helpdesk)
Builds
IT service desk and helpdesk support for end-users
Domain
Telecommunications / IT Support
Required skills
IT technical understanding, Microsoft Windows, Microsoft Office, Call center experience, Ticketing systems, Hardware troubleshooting, Software troubleshooting
Preferred skills
Telecommunications industry experience, English language skills, Shift work availability
Responsibilities
Answer and process incoming IT service desk and helpdesk inquiries, Support users with Microsoft Windows and Office products, Analyze errors and resolve hardware and software issues, Document activities in a ticketing system, Open tickets for second-level support (via careerplan.io/jobs/12016-10005413955-S-first-level-supporter-mwd-telekommunikationsunternehmen-at-perzukunft-arbeitsvermittlung-g)