IT-Kundenberater/in / IT-Mitarbeiter/in - Service-Desk *
Core
Handling incoming IT incidents from hardware and software areas, documenting issues, tracking problems, and ensuring SLA compliance.
Role type
Service Desk Technician
Builds
IT support services for a client
Domain
IT Service Management
Deliverable
client delivery
Required skills
IT hardware and software knowledge, incident analysis and classification, documentation, SLA management, problem resolution
Preferred skills
IT industry training or experience, German and English language proficiency, time flexibility (via careerplan.io/jobs/12016-10005409982-S-it-kundenberaterin-it-mitarbeiterin-service-desk-at-perzukunft-arbeitsvermittlung-gmbh-co)