Technischer Mitarbeiter (m/w/d) Service Hotline
Core
First-level technical support specialist handling customer inquiries via phone regarding the operation and usage of technical devices like mobile phones and tablet PCs.
Role type
First-level technical support specialist
Builds
Phone-based support for end-users
Domain
IT support / Technical device operation
Deliverable
client delivery
Required skills
Windows, Microsoft Office, MS Teams, IT-Service-Management basics, database analysis, billing verification
Preferred skills
Systematic and reliable work style, communication and organizational skills
Technologies
Windows, Microsoft Office, MS Teams
Responsibilities
Answering customer questions about device operation and usage, operating the telephone switchboard, analyzing and processing employee requests, troubleshooting internal databases, verifying and assigning invoices (via careerplan.io/jobs/12016-10005409964-S-technischer-mitarbeiter-mwd-service-hotline-at-perzukunft-arbeitsvermittlung-gmbh-co-kg)
Seniority
Entry-level