Call-Agents (m/w/d) - 21,20 EUR/h - Pankow
Core
Handling customer inquiries, complaints, and account clarifications for an online action store.
Role type
customer service representative
Builds
customer support and account management for an online action store
Domain
retail / e-commerce
Deliverable
client delivery
Required skills
complaint management, PC and internet proficiency, written communication, shift work availability
Responsibilities
receiving customer inquiries and complaints, clarifying customer accounts, monitoring and maintaining delivery statistics, customer onboarding and database maintenance, conducting satisfaction surveys, customer consultation