Telefonist (m/w/d) in Vollzeit gesucht - Telekommunikation
Core
Handle incoming customer inquiries and system disruptions for a web hosting company, prioritizing issues, logging them in a ticketing system, and ensuring smooth system operation.
Role type
IT Support Specialist (Telephony)
Builds
IT support services for web hosting clients
Domain
Telecommunications / Web Hosting
Deliverable
client delivery
Required skills
IT support, system administration, ticketing systems, MS-Office, Windows 7, Windows Server, Active Directory, LAN/WAN infrastructure, Firewall, C#, PowerShell/VBScript scripting
Preferred skills
Project coordination with external service providers (via careerplan.io/jobs/12016-10005316338-S-telefonist-mwd-in-vollzeit-gesucht-telekommunikation-at-perzukunft-arbeitsvermittlung-gmbh)
Responsibilities
Qualify and prioritize incoming customer inquiries and disruptions (phone and email), process inquiries and escalate to specialists, track escalated issues and update customers, take responsibility for at least one system as a specialist to ensure smooth operation and fix escalated disruptions, develop or adapt IT systems within projects or coordinate with external service providers