Customer Service Agent (m/w/d)
Core
Customer service agent supporting internal sales and billing operations for a medical device and software company.
Role type
Customer Service Agent
Builds
Customer data management and billing support
Domain
Medical devices and software solutions
Deliverable
dashboards & analysis
Required skills
Customer consultation, data management in Oracle, invoice verification, escalation management, CRM system usage
Preferred skills
Commercial training or university degree, 1-2 years in internal sales support, English and German fluency, detail-oriented, hands-on mentality
Responsibilities
Advise customers on their wishes and find mutually beneficial solutions, manage customer data in Oracle, verify incoming customer inquiries for price accuracy and completeness, support the finance department with monthly billing runs, escalate problems to Customer Service Management