Assistant Manager ALLRes
Core
Lead a team of reservation consultants to deliver exceptional guest experiences and drive Accor bookings via phone and email support.
Role type
Assistant Manager, Customer Service Operations
Builds
Guest service interactions and Accor Live Limitless loyalty program adoption
Domain
Hospitality / Customer Service
Deliverable
product features
Required skills
Team leadership, Customer complaint resolution, Operational efficiency improvement, Microsoft Office proficiency, Change management
Preferred skills
Hotel or contact center experience, Familiarity with Sihot or Cisco
Responsibilities
Guide the team in delivering customer service over phone and email, Offer continuous support and mentorship to reservation consultants, Address escalated customer complaints, Spearhead the integration of the Accor Live Limitless loyalty program, Identify operational efficiencies and engage in transformative projects
Seniority
Mid-level Manager