ServiceNow Knowledge Management Specialist
Core
Lead the adoption of ServiceNow Knowledge Management to transform how teams access, share, and apply knowledge, building a knowledge-driven culture.
Role type
Knowledge Management Specialist (ServiceNow platform)
Builds
Knowledge base content, training materials, and engagement campaigns for internal teams
Domain
Financial services / Banking / Knowledge Management
Deliverable
product features
Required skills
ServiceNow platform expertise, Knowledge Management principles, content design, data analysis, stakeholder engagement, project coordination
Preferred skills
KCS certification, experience in service delivery environments, accessibility standards knowledge
Responsibilities
Collaborate with cross-functional teams to embed KM practices into workflows; Monitor ServiceNow usage metrics to refine content and campaigns; Create visual guides, walkthroughs, and training sessions; Ensure content alignment with user needs and organizational goals; Conduct regular audits and implement data-driven enhancements to KM systems
Seniority
Mid-level, hands-on specialist
