Client Service Partner (Customer Service)
On-siteNo visa sponsorship
Core
First point of contact for care recipients, families, and service providers, managing high-volume inbound/outbound calls and emails to coordinate aged care services and resolve enquiries.
Role type
Senior Customer Service Representative (Aged Care)
Builds
Seamless customer experience and coordinated care services for older Australians
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
High-volume call handling, CRM system proficiency, Microsoft Office (Outlook, Word, Excel), problem-solving, record keeping, time management
Preferred skills
Experience with contact centre systems, adaptability to new processes
Responsibilities
Managing 30-40 daily calls and emails, resolving Tier 1 and 2 enquiries, updating customer records, coordinating services, using digital tools for communication
Seniority
Mid-level, hands-on IC